CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@oneskate.co.uk

or fill in our contact form:

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Goofy or Regular?

 

FAQ

01

I’ve found the sneakers I want but can’t select my size

This is because the seller, must only have in one size or other sizes are out of stock.

03

Has my order been sent yet ?

 

As soon as you have purchased a product, within 24 hours we will send you a tracking code, to track your parcels.

05

Part of my order is missing

 

If any part of your item is missing. you are eligible for a full refund, as soon as you have send the parcel back to the seller.

07

Which methods of payments can I use?

 

You can use Paypal, Credit card, Debit card.

02

 

Can you give me more information about the shoe?

 

Sure! shoot us a message using contact us box above with the shoe you want more information about!

04

Can I track my order ?

 

Of course, with the tracking code we sent you, you can track your parcels!

06

You’ve sent me the wrong items

 

If we sent you wrong items, you are eligible for full refund, as soon as you have send the parcel back to the seller.

08

Delivery - How much is it and how long does it take?

 

The delivery charge is included in the product charges! And the delivery time depends on the delivery companies who deliver your items. You can track you items using the tracking code, we send you as soon as the item is dispatched!